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Looking Back in Order to Move Forward

A very wise person once said, “If you want to move forward, take time to look back. Otherwise you’ll forget where you came from and where you need to go.” As 2019 came to a close and we finally had some time to reflect on the year, it quickly became apparent how proud we should all be of the successes that the MetaPhy team achieved in 2019. We intend to build on that momentum, take everything we have learned along the way, and let that guide us into 2020.

As we take a look back at 2019, one of our most obvious accomplishments is related to the strong team that MetaPhy has very carefully and deliberately built over the last year. This included a significant expansion of MetaPhy’s Virtual Care Team (VCT), which has more than doubled in the last year. In addition, we revamped the overall organizational structure, which has undoubtedly contributed to our ability to effectively manage and scale the business.

MetaPhy also successfully launched programs at six new practices in 2019, some of which are the most progressive GI practices in the country. And with those additional programs, came a significant increase in overall patient volume. The MetaPhy team enrolled over 2,400 patients in the last year and completed over 12,600 patient encounters. What we learned from these numerous encounters was invaluable, and it was our goal to take something from each and every encounter and each and every patient, positive or negative, large or small. In addition, we continue to be humbled by the overwhelming support of both our Board and physician partners and the insight that we have gained from their extensive knowledge and experience. 

In 2019 we made a conscious effort to stay focused on proving the scalability of the platform. As we look ahead to 2020, we will continue to work towards improving the platform, but our focus will shift a bit. We are finalizing plans to relocate operations to our newly designed, bigger and better Virtual Care Center. We will also be launching our Remote Patient Monitoring business line, which will allow us to more accurately measure and monitor the efficacy of our program. We will increase our efforts on improving care coordination among all providers associated with each patient, as well as improving the overall virtual patient experience. In addition, we plan to add additional strategic and physician partnerships that are symbiotic in nature and align with MetaPhy’s overall vision and values.  

“We couldn’t be prouder of the MetaPhy team and all that they have accomplished in 2019,” said Chris Oubre, President and COO of MetaPhy. “I never would have imagined the progress we have made in such a short period of time and how far we have come since this time last year.” 

“I truly believe that what we are doing is making a difference, and we get the opportunity every single day to see firsthand the effect our program is having in the lives and health of our patients, as well as the positive impact it has on the practices we partner with and the health system as a whole,” added Rick Jacques, Chairman and CEO of MetaPhy. “I can’t wait to see how our team will build on all of these successes and how much more we will be able to accomplish in 2020.”

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