If you’ve driven past McDonald’s signs, you might recognize the iconic phrase “Over 99 Billion Served.” The number is more than just a stat. It’s a testament to their reach, consistency, and widespread impact on customers.
At MetaPhy Health, we’ve hit a major milestone of our own, measured in meaningful, human interactions. We’ve officially surpassed 1 million patient encounters through our MyCare Program. That’s over a million times when our Virtual Care Team (VTC) reached out, educated, encouraged, coordinated, and cared for patients managing chronic conditions.
Each interaction reflects our commitment to closing the care gap and improving patient outcomes, while supporting the providers who serve them. For our current and future partners, this milestone is proof that our personalized virtual care model has a significant impact.
Closing the Care Gap for Patients Managing Chronic Conditions
MetaPhy’s MyCare Program is a virtual care solution designed to enhance the management of patients with chronic conditions between office visits. These patients require frequent touchpoints, education, and close progress monitoring, which is challenging for busy provider teams to keep up with between office visits. The MyCare Program gives providers a scalable, efficient way to deliver high-touch, personalized, and proactive care without additional workload.
The program consists of two key services:
Chronic Care Management (CCM)
Patients enrolled in the program are paired with a dedicated MyCare Coordinator. This trained clinical team member checks in regularly via phone to:
- Offer health education
- Help manage medications
- Coordinate care
- Provide emotional support
- Track progress towards goals
- Identify health concerns
Through these frequent touchpoints, MyCare Coordinators help patients stay motivated and on track while keeping providers informed of any concerns. In addition to phone-based support, patients also get access to MyCare Journey, a digital education and engagement platform that offers nutrition and fitness information, interactive games, motivation-building challenges, and other supplemental resources.
This combination of clinical outreach and digital education offers a well-rounded, patient-centered care experience.
Remote Patient Monitoring (RPM)
For patients managing obesity and related chronic conditions, MetaPhy offers Remote Patient Monitoring (RPM) through the MyCare Device. This digital scale monitors weight trends and flags fluctuations in real-time, allowing for timely interventions and support from the patient’s care team. The MyCare Device empowers patients to track their own health between visits while giving providers a clear picture of their progress over time.
The Team Behind 1M Patient Encounters
The team behind our significant milestone is our highly trained Virtual Care Team, consisting of Licensed Practical Nurses, Medical Assistants, Registered Nurses, Physician Assistants, Dietitians, Exercise Physiologists, our Patient Experience Team, and our Quality Control Team.
Each team member plays a role in ensuring patients feel heard, supported, and engaged. Their dedication and clinical expertise have fueled our wide reach and
positive impact on patients.
Why This Milestone Matters
One million patient encounters isn’t just a number. It’s a reflection of:
- Real patient impact: Helping individuals manage chronic conditions daily, reducing complications and empowering them to feel in control of their health.
- Provider support: Helping clinicians close the care gap between office visits without adding more burden onto their teams.
- Scalability: Demonstrating our ability to scale and serve more patients and providers, without compromising quality.
- Value: Validating our virtual care model’s ability to deliver value where others often fall short.
- Patient satisfaction: Building trust and engagement with consistent, personalized care.
Today, healthcare teams are stretched thin and patients are navigating more complex chronic health conditions. MetaPhy’s MyCare Program offers a win-win, providing patients with more personalized, high-touch support, while extending providers’ reach and improving outcomes without adding to their burden. With over one million encounters under our belt, we’ve perfected our virtual care model, had a real impact on patients nationwide, and demonstrated measurable ROI for providers—with typical profit margins of 45% or more.
Why Partner with MetaPhy?
If you’re a healthcare leader seeking to improve chronic condition management, reduce provider burnout, and operate more cost-effectively and efficiently—all without hiring additional staff—MetaPhy is ready to partner with you.
Our team brings:
- Highly skilled and experienced clinicians supporting your patients between visits
- A proven model backed by over one million patient encounters and counting
- Scalable processes that allow us to quickly integrate into providers’ practices
- A patient-centered approach that ensures satisfaction, engagement, and ROI
Whether you’re a provider looking for turnkey chronic care management support or a health system exploring ways to improve patient satisfaction and outcomes, we’re here to help. Let’s explore how we can support your team, patients, and growth goals.
Contact us to schedule a discovery call.
