MetaPhy Health Privacy Policy

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, DO NOT USE THE WEBSITE. By accessing or using the Website, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

​

Information We Collect

​

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular user ("Personal Information"). In particular, we may collect the following categories of Personal Information:

 

• Email address

• Name

• Telephone number

• Address

• Internet or other network activity, such as Internet Protocol address, browsing history, search history, and information about your interaction with the Sites

• Your preferences and behavior from observing your interaction with our Website

• Employment application information

 

We collect the categories of Personal Information listed above from the following categories of sources:

​

• Directly from you. For example, from sending information through the “Contact Us” page on the Website, correspondence you send or receive via email, or surveys/questionnaires you complete on the Website.

• Indirectly from you. For example, from observing your actions on our Website.

• Third-party Automated Collection.  Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID). The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.  We also allow third-party companies (e.g., Google) to place tags on our digital properties once approved through our tagging process. Our Privacy Policy does not cover these third-party companies. Please contact these third-party companies (e.g., Google) directly for more information about their privacy policy and your choices regarding the tags and the information collected by the tags.

• Social Media Widgets.  Our Website includes social media features, such as the Facebook, Pinterest, and Twitter widgets. These features may collect information about you such as your IP address and which page you are visiting on our Website. They may set a cookie or employ other tracking technologies to accomplish this. Social media features and widgets may be hosted by a third-party. Your interactions with those features are governed by the privacy policies of the social media companies that provide them.

​

You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Website, or transmitted to other users of the Website or third parties, such as feedback submissions to us (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk.

​

Children Under the Age of 13

​

The Website is intended for a general audience and not for children under the age of 13. No one under age 13 may provide any information to the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on the Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we become aware that we have collected “personal information” as defined by the Children’s Online Privacy Protection Act from children under the age of 13 without parental consent, we will take reasonable steps to delete it as soon as possible. If you believe we might have any information from or about a child under 13, please contact us by email at info@metaphyhealth.com or by phone at (615) 541-5840.

​

Online Forms

​

Forms provided on the Website may include information to contact you, event registration, and newsletter signups. The information required to complete the transaction is noted on each specific form.

​

How We Use Personal Information

​

We may use or disclose the Personal Information we collect through the Website for one or more of the following purposes:

​

• To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request information or ask a question, we will use that Personal Information to respond to your inquiry.

• To provide you with updates and information about Us, including surveys, questionnaires, research studies, promotions, special events and other subjects that we think may be of interest to you.

• To provide, support, personalize, and develop our Website.

• To create, maintain, customize, and secure your account with us.

• To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.

• To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).

• To provide your healthcare provider and your physician practice information in furtherance of the reason you utilize the Website.

• To help maintain the safety, security, and integrity of our Website, databases and other technology assets, and business.

• For testing, research, analysis, and product development, including to develop and improve our Website.

• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our Sites users is among the assets transferred.

 

How We Share and Disclose Personal Information

​

We may share your Personal Information by disclosing it to a third party for a business purpose. We may share Personal Information for a business purpose to third parties in the following ways:

• Service Providers:  We may provide access to or share your Personal Information with third party service providers who perform services on our behalf, such as billing, marketing, products content and features, analytics, research, customer service, data storage, security, payment processing, and legal services.

• Subsidiaries and Affiliates:  We may share information we collect with our affiliates and subsidiaries.

• Buyer/Successor:  In the event of a merger, divestiture, restructuring, reorganization, or other sale or transfer of some or all of our assets, Personal Information held by us or information about our Website may be disclosed among the assets transferred.

 

We do not sell Personal Information. 

​

Your Rights and Choices

​

This section describes your rights and explains how to exercise those rights.

​

Right to Know and Data Portability

​

You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months (the "Right to Know"). Once we receive your request and confirm your identity, we will disclose to you:

​

• The categories of Personal Information we collected about you.

• The categories of sources for the Personal Information we collected about you.

• Our business or commercial purpose for collecting or selling that Personal Information.

• The categories of third parties with whom we share that Personal Information.

• If we disclosed your Personal Information for a business purpose, identifying the Personal Information categories that each category of recipient obtained.

• The specific pieces of Personal Information we collected about you (also called a data portability request).

 We do not provide a right to know or data portability disclosure for B2B personal information.

​

Right to Delete

​

You have the right to request that we delete any of your Personal Information that we collected from you and retained (the "Right to Delete"), subject to certain exceptions. Once we receive your request and confirm your identity, we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

​

1. Complete the transaction for which we collected the Personal Information, provide a service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.

2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

3. Debug products to identify and repair errors that impair existing intended functionality.

4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.

5. Engage in public or peer-reviewed statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.

6. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.

7. Comply with a legal obligation.

8. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

​

We will delete or deidentify Personal Information not subject to one of these exceptions from our records and will direct our service providers to take similar action.

​

Exercising Your Rights to Know or Delete

​

To exercise your rights to know or delete described above, please submit a request by either:

​

• Calling us at (615) 541-5840

• Emailing us at info@metaphyhealth.com

• Visiting metaphyhealth.com

​

Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your Personal Information.

You may only submit a request to know twice within a 12-month period. Your request to know or delete must:

​

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative.

• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

 

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.

​

You do not need to create an account with us to submit a request to know or delete. However, we do consider requests made through your password protected account sufficiently verified when the request relates to Personal Information associated with that specific account.

We will only use Personal Information provided in the request to verify the requestor's identity or authority to make it.

​

Do Not Track

​

Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “do not track” signals.

​

Other Web Site Analytics Services

​

We may use analytics services such as Google Analytics to collect and analyze information regarding visits to our Website. Google Analytics collects information from users such as age, gender, interests, demographics, how often they visit the Website, what pages they visit, and what other websites they have used before coming to the Website. We use the information we get from Google Analytics to analyze traffic, remarket our products and services to users, improve our marketing, advertising, and to improve the Website. To learn more about Google’s privacy practices, click here. To access and use the Google Analytics Opt-out Browser Add-on, click here.

​

Non-Discrimination

​

We will not discriminate against you for exercising any of your rights. We will not:

​

• Deny you Services.

• Charge you different prices or rates for Services, including through granting discounts or other benefits, or imposing penalties.

• Provide you a different level or quality of Services.

• Suggest that you may receive a different price or rate for Services or a different level or quality of Services.

 

However, we may offer you certain financial incentives permitted by law that can result in different prices, rates, or quality levels. Any permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

​

 

California Privacy Rights

​

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Website who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to info@metaphyhealth.com or write us at:

 

• 5301 Virginia Way, Suite 200, Brentwood, Tennessee 37207

​

Changes to Our Privacy Policy

​

We reserve the right to amend this privacy policy at our discretion and at any time. When we make changes to this privacy policy, we will post the updated notice on the Website and update the notice's effective date at the top of this Privacy Policy. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

​

Contact Information

​

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your information described here, your choices and rights regarding such use, or wish to exercise your rights, please do not hesitate to contact us at:

​

• Phone: (615) 541-5840

• Website: metaphyhealth.com

• Email: info@metaphyhealth.com

• Postal Address: 5301 Virginia Way, Suite 200, Brentwood, Tennessee 37027

​

If you need to access this Policy in an alternative format due to having a disability, please contact info@metaphyhealth.com and (615) 541-5840.